Job description Summary: Tier 3 Gaming Support Agents are highly-skilled in providing great customer service, no matter how challenging the situation. This means you’ve got to really enjoy helping people and solving problems! The majority of the work you’ll be responsible for is directly communicating with our players and customers when there’s been a service failure or when there’s something unusually challenging about a case. You will also be tasked with projects that involve critical thinking, investigation, root cause analysis, and technical writing to solve issues at their source. As Tier 3 Gaming Support Agent, you will be connected to a global organization and are expected to model ideal behavior, supporting your teammates with your expert knowledge, friendly attitude, and “can-do” spirit. If you enjoy games and have a heart for helping others, please apply. Responsibilities: - Answering escalated support inquiries (mainly through email, but can include other channels) in a timely, friendly, and helpful manner. - Root-cause analysis of player and customer issues. - Assisting other employees with a variety of requests. - Working on special projects that are periodically assigned by department leadership. - Interacting with agents globally, helping them solve cases, and providing feedback for continuous improvement. - Learning and using internal technical tools and systems. - Obtaining product and process knowledge quickly.
Project Development and Analytics team in Spain (Zaragoza).This role is to enhance capabilities and increase resources of the .Energy production assessments, both pre construction and operational, are the main service we provide to Customers.This position is to focus on the preco...
¿ Eres Vigilante de Seguridad y con la TIP en Vigor ? ¿Tienes disponibilidad para trabajar a turnos rotativos de mañana o tarde?.Desde Eulen Seguridad , empresa líder en servicios de seguridad, seleccionamos Vigilantes de Seguridad para trabajar en varios centros de Zaragoza. ...
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