Role Summary Customer Service Associate French & English speakerTo contribute and be part of the team responsible for the support and execution of payroll activities and or data management customer services activities ensuring that output is accurate and on time Your responsibilities may be focused on payroll and or customer services and you will be flexible supporting either as or when requiredDelivery Key responsibilities • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs• Use Payroll expertise to advise upon client queries issues and ensure a good understanding of country-specific legislation and tasks• Where applicable ensure Data Management is performed accurately and on time• Ensure Tickets and Calls are responded within SLA timescales and to a high standard• Follow Detailed Working Instructions (DWIs) and highlight any gaps inconsistencies in the documentation Also support the updating of DWIs• Proficient in using systems and tools• SOCControls completed on time and with the necessary evidence• All system issues defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and or Products can investigate• Highlight to Service Manager any deviations from the standard scope of service• Ability to recognize and deal appropriately with sensitive and confidential information• Successful completion of all learning objectives• Time Recording to be completed accurately and on time• NGA Security Standards are adhered and followed• Contribute to team meetings and raise any issues immediately to your Service Manager• Ensure you are up to date with all NGA HR announcements and communications• Build good relationships with all lines of businesses where appropriate• Update internal stakeholders when needed in a timely and accurate way• Participates in projects and activities as needed and assigned• Adherence to all Security and Compliance procedures• 100 Attainment of customer SLA agreements• Adherence to quality standards• Demonstrate professionalism and act responsiblyNGA Human Resources offers you a unique chance to build a career in a vibrant agile and growing organization yet one with truly global client relationships and a wide range of opportunities At NGA HR we’re dedicated to our clients and we operate as a single global team striving for excellence and innovation in everything we do Talk to NGA and discover what A World of Opportunity can mean for you You have • Fluent Frenchand English is a must• Knowledge of MS Office tools such as Excel Word and PowerPoint• Flexibility to support a global and fast-paced environment• Attention to detail• Excellent written and verbal skills• Self-motivated and a willingness to learnEssential• High school diploma or equivalent• 1-2 years relevant experience administering Payroll or Health & Welfare Benefits in an HR Consulting HR Outsourcing or other corporate environments• HRIS knowledgeDesirable• Experience working with HR and payroll data