Overall objective of the Role   To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required  Main Responsibilities  Delivery Key responsibilities:  Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs  Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs  Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks   Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities  Ensure Tickets and Calls are responded within SLA timescales and to a high standard  Independently process administration of recruitment requisitions, creation and communication of job offers, monitor job offers.  Support users on how to navigate and use recruiting applications, learning applications, performance applications, succession planning applications and compensation applications.  Independently maintain the learning management system.  Support System Maintenance Testing   Liaise and transact with Third Parties  SOC Controls completed on time and with the necessary evidences   Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence  Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice  Maintenance of DWIs to ensure processes are up to date and reflective of the service  All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate   Highlight to Service Manager any deviations from the standard scope of service  Ability to recognize and deal appropriately with sensitive and confidential information  Time Recording to be completed accurately and on time  NGA Security Standards are adhered and followed  Contribute to team meetings and raise any issues immediately to your Service Manager  Ensure you are up to date with all NGA HR announcements and communications  Build good relationships with all lines of businesses where appropriate  Update internal stakeholders, when needed, in a timely and accurate way  Participates in projects and activities as needed and assigned  Key Criteria to monitor performance    Adherence to all Security and Compliance procedures  100% Attainment of customer SLA agreements  Adherence to quality standards  Demonstrate professionalism and act responsibly  NGA Core Competencies  Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.   Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement  Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities  Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities  Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way  IV. REQUIRED EXPERIENCE  Professional /  Job Experience  Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint  Flexibility to support a global and fast paced environment   Attention to detail  Excellent written and verbal skills  Self-motivated and a willingness to learn   Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures  Academic Degree  Education and Training  Essential   BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience  2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.  HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred  Desirable   Experience working with HR and payroll data