Overall objective of the RoleTo contribute and support the team responsible for the execution of payroll activities and or data management customer services activities ensuring that output is accurate and on time Your responsibilities may be focused on payroll and or customer services and you will be flexible supporting either as or when requiredMain Responsibilities Delivery Key responsibilities Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIsSupport Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIsUse Payroll expertise to advise upon client queries issues and ensure a strong understanding of country specific legislation and tasksSupport and knowledge transfer Apprentices and or Associates on Data Management or Customer Service activitiesEnsure Tickets and Calls are responded within SLA timescales and to a high standardSupport System Maintenance TestingLiaise and transact with Third PartiesSOC Controls completed on time and with the necessary evidencesSupport and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrenceConduct Knowledge Transfer sessions and ensure the audience has understood and can put into practiceMaintenance of DWIs to ensure processes are up to date and reflective of the serviceAll system issues defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and or Products can investigateHighlight to Service Manager any deviations from the standard scope of serviceAbility to recognize and deal appropriately with sensitive and confidential information- Time Recording to be completed accurately and on timeNGA Security Standards are adhered and followed- Contribute to team meetings and raise any issues immediately to your Service Manager- Ensure you are up to date with all NGA HR announcements and communicationsBuild good relationships with all lines of businesses where appropriate- Update internal stakeholders when needed in a timely and accurate way- Participates in projects and activities as needed and assignedKey Criteria to monitor performance Adherence to all Security and Compliance procedures100 Attainment of customer SLA agreementsAdherence to quality standardsDemonstrate professionalism and act responsiblyNGA Core CompetenciesBe Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore acquire the necessary skills Be a key team player by collaborating and sharing knowledge to accomplish personal and team results Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvementTake Ownership - Proactively seeks clarity of role accomplishment of individual team objectives and future personal career opportunitiesBe Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients Ensure a balanced approach between client requirements and NGA prioritiesBe Effective - Demonstrate knowledge of the NGA Way our values and levers for success Contribute and work to agreed global standards utilize tools technologies to act fast to achieve maximum personal productivity Ensure work can be carried out in a repeatable scalable way IV REQUIRED EXPERIENCEProfessional Job Experience- Strong knowledge of MS Office tools such as Excel Word and PowerPoint- Flexibility to support a global and fast paced environment- Attention to detail- Excellent written and verba